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A mobility upgrade for the future

#TODO

Introduction

Endress+Hauser, a global leader in measurement and automation technology based in Switzerland, supports industrial companies with highly precise and reliable devices. Its portfolio ranges from sensors and instruments to complete system solutions for level, flow, pressure, and temperature measurement as well as liquid analysis. In addition to hardware, Endress+Hauser provides digital services that simplify operation and maintenance.

  • Client

    Endress+Hauser AG

  • Industry

    Automation and mechanical engineering

  • Project year

    >10 Years, Rewrite 2022

  • Fields

    Consulting, Solutions

  • Services

    App, Portal, Interfaces

#TODO

Details

Mission

In high-pressure industrial environments, maintenance technicians need immediate access to reliable information. A device error that once required manual document searches or support calls can now be handled in seconds with the Operations App.

Technicians scan the serial number and instantly receive technical data, manuals, troubleshooting hints, and spare-part recommendations. That reduces downtime and keeps production running.

Challenge: optimization for a new era

Mobile hardware and connected IT systems evolved rapidly, and user expectations for fast mobile access increased accordingly. Endress+Hauser recognized that its previous app no longer met these expectations.

Solution: an app built for the future

Together with MWAY DIGITAL, Endress+Hauser rebuilt the app from the ground up using Flutter. The new solution improved UI performance and integrated a powerful data interface for easy access to the complete product portfolio.

The app was designed for intuitive use in real field conditions. Technicians and engineers can access maintenance plans, spare parts, and documentation in just a few taps, in multiple languages for global teams.

Benefits: more than just an app

The modernization significantly improved day-to-day maintenance work. Tasks that previously required multiple calls and manual coordination can now be completed directly in the app. By scanning the data matrix code on a device nameplate, users get relevant data immediately and can send it to procurement in one click.

The app also supports targeted analysis and improved maintenance planning. Easy access to device history and operating data helps reduce costly downtime.

Results

The new Operations App became a strong success for Endress+Hauser and MWAY DIGITAL. It combines technical modernization with practical usability and continues to attract both existing and new users.

Endress+Hauser Operations App at a glance

  • Free and easy mobile access to device information.
  • Central device data repository with serial-number lookup.
  • Multi-language documentation for global teams.
  • Faster ordering and maintenance workflows through direct sharing.